We specialize in supporting small to mid-sized businesses with reliable, flexible IT services that grow with you. From Remote Monitoring & Management (RMM) and website/email hosting to office and work-from-home setups, we deliver secure, scalable infrastructure tailored to your goals.
Need boots-on-the-ground support? Our on-site helpdesk plans range from one technician to a full IT team—whatever your business needs to stay productive and protected.
Rapid Response IT is a first responder–owned Managed IT Services company based in Jacksonville. Built on a foundation of integrity, reliability, and urgency, we bring the mindset of public service into the world of business technology.
We support small and mid-sized businesses with proactive, secure, and responsive IT solutions—acting as your dedicated tech team without the high cost of in-house staff. When it comes to your systems, we treat every issue like an emergency—because downtime is not an option.
Allow us to take over those pesky IT headaches. With our Remote Monitoring and Management solution, we stop problems, before they become your problem.
We provide top of the line, email and website hosting, to support small-medium sized businesses.
Allow us to professionally setup your work from home office, or setup your new work environment!
We have pre-built solutions or the ability to create your own to maximize the flexibility of our solutions to meet your needs!
As the General Manager at Rapid Response IT, I ensure that we bring fast, dependable support to each and every client and job. With a background in Emergency Medical Services, I bring a calm, solutions-first approach to managing our clients needs to foster a strong working relationship.
Chance leads our Audio Department with expertise in stage production, lighting design and professional sound setup. From live events to venue installations, he ensures every production runs smoothly and looks and sounds exceptional.
As a Managed Service Provider (MSP), we are dedicated to keeping you and your business safe, secure, and online! View our solutions that keep small-medium sized businesses up and running at a budget friendly cost!
Choose from a range of flexible, affordable hosting plans—whether you need email, a website, or both. We deliver 99.9% uptime and straightforward tools to keep you online, without the hassle.
Our Plans:
All website hosting plans include:
Take control of your IT environment with our powerful RMM solutions. Whether you're managing a single device or an entire fleet, we provide around-the-clock monitoring, proactive maintenance, and real-time threat detection to keep your systems secure, updated, and running smoothly.
Our RMM plans are designed to scale—from basic individual coverage to full enterprise-level integration. Enjoy features like 24/7 system monitoring, scheduled updates and patch management, malware detection, support ticketing, and remote assistance—all backed by our expert team.
Stay ahead of IT issues. Minimize downtime. Maximize performance.
Whether you're launching a new office or upgrading your home workspace, we provide complete setup solutions tailored to your needs. From hardware procurement and network configuration to secure remote access and peripheral integration, we handle it all—so you can hit the ground running.
Our services cover:
We help you build efficient, secure, and scalable environments—on-site or remote.
Get your team online, connected, and productive—no matter where they work.
PROJECTS COMPLeTED
ONGOING PROJECTS
TEAM MEMBERS
HAPPY CLIENTS
No hidden fees. No confusing tiers. Just straightforward pricing designed to fit your needs and budget. Whether you're a solo professional or a growing business, our plans deliver real value without breaking the bank.
Get exactly what you need—nothing more, nothing less.
web HOsting
remote monitoring & Management
on site helpdesk
Office/work-from-home setup service
Custom Office Setups – Tailored technology solutions to optimize your office space, from desk equipment to networking infrastructure.
Work-from-Home Solutions – Efficient and secure remote work setups with all the tools your team needs to stay productive.
Hardware & Software Installation – Professional installation of computers, printers, communication tools, and collaborative software.
Network Configuration – Secure, high-performance network setups to ensure reliable connectivity.
Scalable Options – From small home offices to large teams, we offer scalable solutions that grow with your business.
Audio visual and lighting for private/commercial venues
On-Site AVL Technicians – Professional technicians to set up and maintain your AVL systems.
Dedicated Support Contact – A direct line for prompt assistance and issue resolution.
Custom Scheduling – Flexible scheduling up to 40 hours/week to fit your operational needs.
Scalable Plans – As your requirements grow, additional technicians, advanced equipment, and expanded service options are available.
DJ Services – As a new addition to our services, we now offer DJ services to elevate your events, bringing high-quality entertainment and seamless transitions.
Got questions? We’ve got straight answers.
Here you’ll find quick, honest info about our services, pricing, support, and what to expect. No fluff—just clarity.
Still unsure? Reach out—we’re here to help.
We provide a full range of services including website hosting, email hosting, remote monitoring and management (RMM), office and work-from-home (WFH) setups, and professional audio, lighting, and sound setups. Whether it’s IT solutions or event equipment, we’ve got you covered.
All website hosting plans come with 99.9% uptime, free access to our easy-to-use website builder, and 24/7 support via our online ticket system. We also offer scheduled updates, patch management, and virus/malware monitoring as part of our comprehensive service.
Our RMM service provides 24/7 monitoring and maintenance for your devices. We handle virus/malware monitoring, patch management, and remote troubleshooting. You’ll also receive priority support, quarterly reports, and seamless integration with your IT operations.
Our audio, lighting, and sound services include everything you need for your event: high-quality sound systems, professional lighting designs, and AV equipment setup and operation. We tailor each setup to suit your space, event type, and technical requirements, ensuring flawless execution every time.
It’s easy to get started! Just choose the plan that suits you, call us at (904) 580-0763, and we’ll guide you through the setup process. If you need help, our support team is here to assist you every step of the way.
Yes, we offer flexible plans! You can upgrade or downgrade your service whenever you need, based on your requirements. Simply reach out to us, and we’ll handle the rest.
We’ve shifted our focus to commercial IT services for now, which means we’re no longer offering residential computer repairs. However, we may revisit this service in the future. For now, we’re fully committed to providing businesses with top-notch IT solutions, from website hosting to professional audio setups.
If you experience any issues with your audio, lighting, or sound setup (AVL), you can submit a support ticket through our portal or call us directly at (904) 580-0763. Our technicians are available to be on-site during your event to resolve any problems quickly and efficiently.
We’d love to hear from you! Whether you have questions, need support, or want to discuss a new project, simply fill out the form below and we’ll get back to you as soon as possible.
Let’s get started—reach out today!
Rapid Response IT is a first responder-owned business providing reliable Managed IT Services and professional audio-visual solutions for small to mid-sized businesses. We prioritize fast, efficient support tailored to your operations.