Managed IT services Jacksonville, Florida

Business IT support sized for the business you actually run.

Recurring onsite and remote support, workstation management, planning, and technician access for small businesses that need dependable IT without building an internal IT department.

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What managed support solves

Downtime costs more than the invoice for the repair.

When employees cannot work, a printer blocks operations, a workstation fails, or a recurring problem keeps returning, the real cost is time. Managed support gives your business a defined path to help before every issue becomes a new vendor search.

Recurring workstation issuesSlow systems, software failures, update problems, and employee support.

Basic security hygienePatching, endpoint oversight, security awareness options, and account support.

Employee changesAccount, workstation, email, and access changes as the team grows.

Too many technology vendorsCoordinate support for web, email, phones, workstations, and related services.

Support packages

Three starting points. One custom consultation.

The package is a framework, not a substitute for understanding your environment. We review your business before approval and build the written scope around what you actually need.

Entry Support

Essential Support

$399+/month

For small offices that need predictable help but not full management.

3 onsite visits per month
3 remote sessions per month
Standard priority support
Technology consultation + custom plan
Telephone support: $19.99/user/mo
Managed workstation: $19.99/device/mo

Discuss Essential

Growing Business

Business Support

$599+/month

For growing teams that need stronger availability and better add-on pricing.

3 onsite visits per month
3 remote sessions per month
Weekends and holidays included
Account management included
Telephone support: $12.99/user/mo
Managed workstation: $15.99/device/mo

Discuss Business Support

Higher Touch

Managed Technology

$999+/month

For businesses that want high-priority support, planning, and a closer technology relationship.

6 onsite visits per month
4 remote sessions per month
Weekends and holidays included
High-priority support
Telephone support included
Managed workstation: $9.99/device/mo

Discuss Managed Technology

Included visits and remote sessions are one hour each. Unused visits do not automatically roll over unless your written agreement says otherwise. Parts, hardware, licenses, vendor fees, major projects, migrations, and services outside the plan are billed separately unless included in writing.

Detailed comparison

Know what changes as you move up a plan.

Feature	Essential	Business	Managed Technology
Starting monthly price	$399+	$599+	$999+
Onsite visits	3/month	3/month	6/month
Remote sessions	3/month	3/month	4/month
Support priority	Standard	Standard	High
Weekends & holidays	Standard rates apply	Included	Included
Telephone support line	$19.99/user/mo	$12.99/user/mo	Included
Managed workstation program	$19.99/device/mo	$15.99/device/mo	$9.99/device/mo
Account management	Optional add-on	Included	Included
Website management	Optional add-on	Optional add-on	Optional add-on
Email account management	Optional add-on	Optional add-on	Optional add-on
VoIP management	Optional add-on	Optional add-on	Optional add-on

Managed workstation program

RMM is useful when it produces action — not just another dashboard.

Managed workstation coverage can add monitoring, patching assistance, device inventory, and workstation oversight. It is priced per covered device based on your selected support package.

$19.99Essential / device / month

$15.99Business / device / month

$9.99Managed / device / month

CustomDevice scope established in writing

Before you sign

Scope matters more than buzzwords.

Is Essential Support the same thing as fully managed IT?

No. Essential is intentionally an entry-level recurring support package. It creates predictable access to help but does not include the same level of management or priority as higher packages.

Are parts and software licenses included?

No, unless they are specifically included in your written agreement. Hardware, replacement parts, software licenses, domain fees, hosting fees, vendor subscriptions, and third-party charges are separate by default.

Do unused visits roll over?

Not automatically. Included visits and remote sessions expire with the billing period unless your agreement explicitly provides a different arrangement.

What counts as a major project?

Network rebuilds, large migrations, new-office deployments, large equipment rollouts, website redesigns, or significant infrastructure changes are generally quoted separately instead of being forced into routine support time.

Can I add hosting, email, or VoIP?

Yes. Website hosting, professional email, VoIP, domains, SSL, VPN, security awareness, and related services can be bundled with business IT when appropriate.