Business Phone Essentials
$39.95/month
- 1 user included
- 1 business number
- E911 for primary number
- 750 pooled local minutes
- Additional users: $14.95/mo
- Overage: $0.03/min
- Auto attendant + ring groups
- Voicemail to email
Managed business VoIP
Business phone service with a technician who can actually manage it.
VoIP.ms-powered calling with E911, users, voicemail, auto attendants, call routing, phone-system features, and Rapid Response IT handling setup and support.
Phone plans
Predictable plans without pretending every caller uses the same amount.
Calling minutes are pooled across the account. Overage pricing protects the plan from being priced like an unlimited enterprise carrier product.
Business Phone Professional
$79.95/month
- 3 users included
- 3 business numbers
- E911 for included numbers
- 3,000 pooled local minutes
- Additional users: $12.95/mo
- Overage: $0.025/min
- Call queues + reports
- Priority ticket support
Custom VoIP Solution
Custom quote
For higher call volume, multiple locations, complex queues, receptionist workflows, toll-free numbers, advanced IVR, recording requirements, or broader managed IT integration.
Build Custom VoIPDetailed comparison
What changes between plans.
| Feature | Essentials | Professional | Custom |
|---|---|---|---|
| Monthly price | $39.95 | $79.95 | Custom |
| Included users | 1 | 3 | Custom |
| Additional users | $14.95/mo | $12.95/mo | Custom |
| Included numbers | 1 | 3 | Custom |
| Included local minutes | 750 pooled | 3,000 pooled | Custom |
| Auto attendant / IVR | Included | Included with initial programming | Custom call flow |
| Ring groups | Included | Included | Custom |
| Call queues | Add-on | Included | Custom |
| Call recording | Add-on | Included for reasonable business use | Custom |
| Support | Standard ticket | Priority ticket | Priority / custom SLA |
Important limitation
VoIP depends on power, internet, and correct E911 information.
Internet outages, power failures, router problems, Wi-Fi issues, or incorrect service-location information can affect calling and emergency services. Customers must notify Rapid Response IT before moving phones or changing the location associated with E911 service.
Do not treat VoIP like a battery-powered analog line. If phones are mission-critical, discuss network design, backup internet, power protection, and failover before deployment.
Optional features
Build the call flow around the business.
- Auto attendant / IVR
- Ring groups and call queues
- Voicemail to email
- Call recording and reports
- Toll-free and international options
- Advanced routing and after-hours call flows