Business Support is for small to medium-sized businesses that need recurring help, weekend and holiday coverage, discounted add-ons, and a more capable support relationship.
A stronger support package for growing businesses that need more than basic recurring IT help.
Every package starts with a conversation. We review your setup, explain what makes sense, and build a custom proposal before service begins.
For teams that use technology every day and need stronger availability.
Useful when downtime hurts but full managed IT is not needed yet.
If you want website, email, VoIP, account management, and phone support included, Managed is the better fit.
Business Support gives more availability and better add-on pricing, but it is still not the same as Managed Technology. It is a middle tier for businesses that need better support without full management included.
Business Support gives stronger access and room to add management services.
Scheduled onsite support for problems that are better handled in person.
Quick help for issues that can be handled securely from a distance.
Troubleshooting, cleanup, slow computer help, and practical fixes.
Weekend and holiday support access is included under this plan.
Managed Workstation Program available at $15.99/device/mo.
Website, email, VoIP, and account management are available as optional add-ons.
You can start simple and add services later. Higher packages include more value and better add-on pricing.
| Add-On | Essential Support | Business Support | Managed Technology |
|---|---|---|---|
| Telephone Support Line Phone-based support access for approved users. | $19.99/user/mo | $12.99/user/mo | Included |
| Managed Workstation Program RMM, workstation monitoring, patching assistance, device inventory, and workstation oversight. | $19.99/device/mo | $15.99/device/mo | $9.99/device/mo |
| Website Management Website support, updates, hosting coordination, basic changes, and management assistance. | Optional Add-On | Optional Add-On | Optional Add-On |
| Email Account Management User creation, mailbox changes, password resets, account support, and configuration help. | Optional Add-On | Optional Add-On | Optional Add-On |
| VoIP Management Extension changes, voicemail setup, user changes, call routing, and phone system support. | Optional Add-On | Optional Add-On | Optional Add-On |
| Account Management Account coordination, service tracking, vendor coordination, and business technology review. | Optional Add-On | Included | Included |
Starting rate shown. Your free consultation determines the final monthly cost based on business size, travel requirements, device count, users, support expectations, and selected add-ons.
These are starting package structures. Every customer receives a consultation and a custom proposal before service begins.
| Feature | Essential Support | Business Support | Managed Technology |
|---|---|---|---|
| Monthly Price | Starting at $399/mo | Starting at $599/mo | Starting at $999/mo |
| Consultation & Custom Quote | Included | Included | Included |
| On-Site Visits | 3/month 1 hour each | 3/month 1 hour each | 6/month 1 hour each |
| Remote Sessions | 3/month 1 hour each | 3/month 1 hour each | 4/month 1 hour each |
| Support Priority | Standard | Standard | High Priority |
| Weekends & Holidays | Standard Rates Apply | Included | Included |
| Telephone Support Line | $19.99/user/mo | $12.99/user/mo Discounted | Included |
| Managed Workstation Program | $19.99/device/mo | $15.99/device/mo Discounted | $9.99/device/mo Best Rate |
| Website Management | Optional Add-On | Optional Add-On | Optional Add-On |
| Email Account Management | Optional Add-On | Optional Add-On | Optional Add-On |
| VoIP Management | Optional Add-On | Optional Add-On | Optional Add-On |
| Cyber Attack Training | Optional Add-On | Optional Add-On | Optional Add-On |
| Account Management | Optional Add-On | Included | Included |
Every subscription package begins with a complimentary technology consultation. Starting rate shown. Your free consultation determines the final monthly cost based on business size, travel requirements, device count, users, support expectations, and selected add-ons.
Rapid Response IT intentionally limits the number of subscription clients accepted to ensure responsive, personalized service and direct access to experienced IT support.
Start with Business Support if you are unsure. It gives better availability than Essential without jumping straight into Managed Technology. We can adjust the final plan after your consultation.
Rapid Response IT is based in Jacksonville and provides support throughout the local service area. Travel availability may affect final pricing.
Most recurring support plans are designed for businesses within a reasonable service distance of Jacksonville.
Some locations may require adjusted scheduling, travel fees, or a custom service agreement. This is reviewed during your free consultation so there are no surprises.
“I highly recommend using this service for PC related issues. Justin was very professional and user friendly. He provided me with a firm price to repair my laptop. Justin completed the requested repairs and reviewed the laptop for other issues within the estimated repair window. A great perk is he performed both pickup and delivery of the laptop to my home. Overall a very pleasant experience!!”
Frank“Arrived to set up my system for me and had it completed in no time. Appreciate the friendly helpful attitude. Thank you!”
Lucy“He reached out to me right away and I told him what the issue was. We set a time to do a remote session. It took a couple hours, but the guy figured out what it was that was causing me the issue. I would definitely use them again.”
J.B.This ensures expectations are met, on both sides.
Hardware, replacement parts, software licenses, domain fees, hosting fees, email licenses, and third-party subscriptions are billed separately unless included in writing.
Network rebuilds, large migrations, new office deployments, website redesigns, and major infrastructure changes require a separate quote.
Included visits and remote sessions are one hour each. Extra time, emergency work, and work outside the package scope may be billed separately.
No, not by default. Unused visits do not automatically roll over unless it is included in your written agreement.
No. Parts, replacement hardware, licenses, vendor fees, and third-party services are separate unless specifically included in writing.
Essential Support uses standard rates for weekends and holidays. Business Support and Managed Technology include weekend and holiday availability.
An emergency is a business-impacting issue such as critical workstation failure, phone disruption, email outage, or another issue affecting operations.
Cancellation terms should be defined in your agreement. A 30-day written notice is recommended for all subscription plans.
Every business is different. Final pricing depends on location, devices, users, services, support expectations, and business requirements.
Schedule a consultation and we will build the right support plan around your actual needs.